Trained Monkeys

As I have stated before I'm not very good with all this changing technology. Don't get me wrong I can text, picture message, I've recently learned to blog, I can email, and work a DVR. Which brings me to the point of this post. I like having satellite and being able to watch pretty much anything I want to. We have Dish Network and for the most part are satisfied. Every now and then however, we run into normal problems and have to call customer service....which is where the problems ultimately get worse. I think a bunch of trained monkeys could do a better job. Actually I'm SURE of it. We tried to order a pay per view movie the other day and were told by customer service to order online. ( I find that ironic cuz they are suppose to help the customer) well we missed that movie trying to register because apparently a year or so ago one of us already registerd online and we can't re-register. Well Allen calls trying to get the acct number because my filing system just isn't what it should be :). They asked him everything but what his blood type was. O negative in case you're wondering. Anyway we decided if we could somehow get into the part to change ur password we'd change the whole thing--login ID etc. Anyway you can only change ur password. Which WASN'T HELPING. Being the helpful hubby he is he decided to call customer service to enlist their help--seeing as how it's their fault I missed my movie in the first place. He gets a foreign person with such a heavy accent he just gives up. So I try calling and I get an American...ok this is going to go well. WRONG. Oh how wrong can Chas be today??? First question she asks is if I've tried changing the password. I'm thinking 'No princess thank God you're here' I explain to her yet AGAIN that it's not doing me any good because I can't remember the login ID. She says she'll have to get my name, number, acct number, email addy....and by this time I'm getting mad all I wanted to do was order a stupid movie!!!!!! Then she'll have to submit--I lost it "Can you PLEASE send my call to somebody who knows what they're doing cause all i'm TRYING To do is order a movie which I missed because you sent me to the internet in the first place" Sure she can help me order one!!! I mean come on! Trained monkeys can do a better job!!
Today yet again I wanted to get a movie--Made of Honor--for only $1.99 so we plug the phone line in because we apparently don't receive very good cust serv. Everything boots up fine, processsing...they oops! apparenlty we've exceeded our limit!!! WHAT???!! COME ON!!!! So my hubby the sweet darling he decided to be today :) vowed to get me my movie. Got customer service and after 20 mins or so comes out shaking his head but got me the movie. Then tells me that the lady was rude and going to charge him a $5 call-in fee for a $1.99 movie!!! OMG here I go again but no, he decides to call the supervisor and make it right. Not only did they NOT charge us $5 but they also credit our acct money, checked on a few channels and pushed our due date on our bill back. That's what i"m talking about!